YAY! Cornwall (LGBTQ Youth Cornwall)Internet and Chat ProtocolPreambleWe recognise that the internet is a vital tool for engaging young people, and that some young people feel more comfortable talking to a worker via online chat than they would in a physical 1-1 setting. However, we recognise that such communication should never be allowed to take the place of physical meetings, and that things which are said in an online forum should be a starting point for discussion and further work at the group meetings. This protocol is designed to give some sensible guidance to allow Internet communication to happen in as safe a way as possible and to ensure that we keep an appropriate record of contact with young people when it happens outside the usual group settings. ProtocolYoung people should only be allowed to become members of the Facebook page for the group, not the pages of individual workers. If young people request individual workers/ trustees a message should be sent explaining that we cannot be their ‘friend’ individually but that they can talk to the workers via the group pages. When a young person chats with a worker on Facebook a screen grab should be taken and kept in a virtual folder on the group laptop. These records should not be kept elsewhere. In the case of the second worker, the screen grab should be e-mailed (within 24 hours) to the lead worker to ensure it can be saved in the appropriate folder. Records should not be kept elsewhere. On the last day of each month the contents of this folder should be e-mailed to the secretary for storage. The secretary will ensure that a USB stick is kept exclusively for this purpose. Records will be kept for a rolling two year period, or for as long as that young person is associated with the group (whichever is longer). Staff should ensure that the hours they spend engaging with young people via Facebook are appropriate and do not exceed the hours they are expected to work that month. We understand that there needs to be a degree of flexibility in this, as it is often most convenient for a worker to check the Facebook page in short bursts at irregular times. Questions or concerns regarding this protocol should be sent to the chair. Created 10th October 2010 (scheduled for review by the trustees October 2011)
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